🧭 How It Works

Simple. Personable. Built for Busy Brands.

Whether you’re browsing our à la carte products or booking full-agency support, we’ve made the process as smooth as a five-star check-in.

 

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🛎️ For Productized Services (L’Arc à la Carte)

Step 1: Browse & Buy

• Head to our Shop and pick the service(s) that suit your needs.
• Not sure which one to choose? Just send us a message—we’ll guide you to the right option.

Step 2: You’ll Hear From Us (Fast)

• After purchase, you’ll receive a welcome email with a brief to fill out.
• We reply to all inquiries within 1 business hour during working hours.

Step 3: We Work the Magic

• Once we receive your filled-out brief, we get started.
• You’ll be assigned a dedicated manager who tracks everything—from tone of voice to brand preferences.

Step 4: Review & Revise

• Every deliverable includes at least 2 rounds of revisions (sometimes more, depending on the product).
• You’ll receive the files via email or a shared folder—easy to access and approve.

Step 5: Done & Dusted

• Once approved, your final files will be sent in all needed formats.
• Your brief stays on file, so you never have to explain yourself twice next time.

 

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🧳 For Ongoing & Custom Agency Services

Step 1: Book a Call or Reach Out

• Not a one-size-fits-all brand? We get it.
• Contact us or book a free 15-min intro call to discuss your business and needs.

Step 2: Personalized Proposal

• After our call, we’ll send over a tailored proposal with a clear roadmap, timelines, and pricing.

Step 3: Let’s Kick Off

• We begin with a kickoff call and onboarding checklist.
• You’ll get access to a shared dashboard for transparency and real-time updates.

Step 4: Monthly Support, Boutique Style

• We work in sprints or monthly retainers, depending on your needs.
• Our team handles everything from strategy to delivery—with you looped in at every major step.

 

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🔁 Revisions & Feedback

• Revisions are included (see each product page for how many).
• We listen. Feedback is always welcome.
• You’ll never get radio silence from us—expect fast turnaround and clear communication.

 

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❓ What If I Need Something Custom?

• You’re not locked into presets.
• Just click “Request a Custom Plan” or contact us directly.
• We’ll tailor a service or bundle just for you.

 

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📥 How You’ll Communicate With Us

• All communication happens by email for clarity and efficiency.
• Need something urgent? Just flag it in your message—we respond fast.
• If you’re a retainer client, you’ll also get a dedicated Slack or WhatsApp line.

 

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🧠 The Concierge Touch

• We remember your brand—so your second project is even smoother than the first.
• Your dedicated manager keeps track of your past work, preferences, and requests.
• Every interaction is thoughtful, efficient, and dare we say… quite lovely.